FAQs

Created by Stuart Hemmert, Modified on Mon, 14 Aug, 2023 at 12:35 PM by Stuart Hemmert

Anything that could be considered Information Technology.
Here are some examples of what is supported:
- Usernames and Passwords
- Internet/Wifi
- Computers
- Printing
- Copiers/Scanners
- Server Access
- Remote/Offsite Access
- Office 365 (email, Office Suite, Teams, Sharepoint, etc...)
- Adobe Software
- Administrative Software
  - FinancialEdge
  - RaisersEdge
  - EdConnect
  - JotForm
- Telephones
- Projectors/Monitors
- TVs
- Speakers
- Microphones
- Media Players
- Security Cameras
- Door Access (Main building and dorms)
The IT Department is not limited to this list and it is subject to change at any time.
For questions about what is supported, simply submit a Help Ticket.

You probably have the wrong username or password.
Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.
- An example would be barnaby.jones@artacademy.edu
Make sure you've got that period between your first and last name.
If that's correct, you may need to reset your password. We have a guide on how to do that in the "How-To" section here.
If you still have issues, just put in a Help Ticket.

You may have an issue with your account, so just submit a help ticket and we can help you out.
Campus Cafe looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).
- You can either go to https://office.com and see what account is logged in.
- Or you can try a different browser and then navigate to http://campuscafe.artacademy.edu and see what happens.
If you still are having trouble, please submit a Help Ticket.

You'll need to complete a very simple online form here.
Replacement badges are $15.
If you'd rather pay with cash, see the Business Office:
- Give them your cash and they'll give you a receipt.
- Take that receipt to the security guard on duty and they'll print off a new badge for you.

All technology is checked periodically throughout the year, but is too much to check on a regular basis.
The IT department can't fix or replace something if it doesn't know there's a problem.
The best thing to do is to simply make a help ticket to notify the IT staff of a problem.
This can include, but isn't limited to:
- Keyboards or mice not working
- Frozen or locked up computer
- Discolored or fuzzy monitors
- Projector bulbs

So long as you are a student or employee of the school, you are entitled access to Office.
To download the software onto your computer:
- Sign in to Office365 by going to https://office.com.
- At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.
- This will download the installer for your specific operating system.
- Run the installer and follow the instructions.
- At first run, you may be asked to sign in with your email address and password to complete the installation.

For macOS
- macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.
- For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.
- Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.
- You can learn more about Teams permissions in macOS here.

Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.
As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).
If you are unsure if you have access, simply submit a Help Ticket.
To get started, visit www.adobe.com and click "Sign In" at the top right.
Use your school email address and choose "Company or School Account" when prompted.
You will then see an Office365 login page.
Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.
After signing in, click on the "Apps" tab near the top left of the screen.
Download the "Creative Cloud" application.
DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP.
- If you try to just download Photoshop and sign in, it won't work.
Install the Creative Cloud app, open it and sign in with your school email account.
Once signed in, click on the "Apps" tab.
Click the blue "Install" button next to the app you want to install.

For Apple Laptops

Minimum

Recommended

Minimum

Multicore Intel® or AMD processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support
Windows 10
8 GB of RAM
256 GB of hard drive space
1024x768 display
1 GB of VRAM

Recommended

Multicore Intel® or AMD processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support
Windows 10
16 GB of RAM
500 GB – 1TB of solid-state drive space
1280x800 or higher display
4 GB or more of VRAM
Internet connectivity

Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.

Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.
If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.

Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.
Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.